Case Study Detail
Autonomous AI Agent for E-Commerce Support
Client: Apex Retailers Ltd.Location: London, UKIndustry: E-Commerce
The Challenge
Apex Retailers experienced overwhelming customer support tickets during global sale seasons. Standard rules-based chatbots failed to resolve complex user issues, leading to manual escalation backlogs.
The Solution
We engineered an autonomous support agent using LangChain routing and Anthropic Claude models. The system uses semantic vector search (pgvector) to fetch relevant product details and return context-aware answers, escalating to humans only on billing changes.
The Results
Apex Retailers saw an immediate 65% reduction in manual support ticket volumes, improving average response times from 4 hours to instant delivery.
Key Outcomes
65% support overhead reduction
92% client satisfaction rating
Instant query resolution
Delivered Services
AI & Intelligent ProductsUI/UX & Product Design
Tech Stack
Next.js 15LangChainClaude APIpgvectorPostgreSQLTailwind CSS